Your appointments and well-being are very important to us. We understand that sometimes, unexpected changes can occur. If you need to cancel or reschedule your appointment, we respectfully request at least 24-hour notice prior to your scheduled service.

Your appointment time is reserved just for you. Late cancellation or missed visit leaves gaps in the practitioners’ day that could have been filled by another guest. Any cancellation or rescheduling made in less than 24 hours will result in a cancellation fee of 50% of the scheduled service.

We do not accept social media messages for cancellations. Please reschedule on our website or call us at 224-634-8629 as soon as you can.

Thank you for your support and understanding.

Our guests’ and therapists’ safety and health are our top priority. While the face mask has been lifted, we still take extra precautions in cleaning and disinfecting our clinic. We respect your choice of using face masks or not; Our therapist will wear a mask upon request. To ensure our therapists’ and guests’ safety and well-being, we schedule 30 minutes between clients, allowing time for sanitization, deep cleaning, and for fresh air to circulate.

If you are sick or have had contact with anyone who is COVID-positive, please contact the clinic to reschedule your appointment.

Thank you for your support and understanding.

Due to the nature of our business, Mellow Metta Wellness does not offer refunds for our services or gift cards. Packages are nonrefundable. However, gift cards and store credit can be transferred to your friends and family if you cannot use them.

Thank you for your support and understanding.

Before: Please complete any emailed intake forms prior to your appointment, and arrive 15 to 30 minutes earlier, so our therapist can give you a proper assessment. We discover the root cause of what’s going on and tailor your session to meet your needs.

During: Please silence your phone and just relax and take your time to undress and get dressed. Our therapists are never scheduled back to back.

After: You walk away with helpful tips for at-home self-care to keep up with your self-care between sessions. Your therapist will also discuss with you future treatment plans according to your needs and goal.

Whether or not you prefer talking during your session is completely up to you! This is your time. The massage therapist will occasionally ask a few questions, pertaining to your comfort level, and how you are feeling. We have learned that some people relax by talking while others prefer to have their massage in silence. Oftentimes, people will start out talking, then "drift away” as the massage proceeds. Whatever helps you to relax the most is best.

People may have different needs depending on the state of their bodies. Your massage therapist will discuss this with you after your session. However, for general wellness, we recommend aiming for at least once per month. This allows individuals with generally good health to build upon their last appointments without having to start over. This will ensure that you are able to receive all of the health benefits that massages provide. A few of our clients come in once a week, most of them come in every other week, some every 3 weeks, and some once a month. All of them recognize the importance of self-care and the health benefits that they enjoy from receiving massages on a regular basis.

If it is more than 24 hours ahead of time, you can simply change the appointment by calling us or on our website without being charged a cancellation fee and re-book for another available time slot. It is less likely to be able to change appointments with short notice, so try to call us as soon as you know the appointment needs to be changed.

Not showing up to an appointment causes our massage therapists to lose time that they may have used to provide services to other clients. For this reason, we have a 24-hour cancellation policy. If you do not show up, unfortunately, we will have to charge the card on file for the missed service.

Please call to inform us that you are running late so that we know that you are still coming and can assess if we will still be able to provide the service for the length of time that you requested. Sometimes it is possible, however other times there may be a massage booked directly after yours which may require the length of your service to be shortened.

Yes. If you are 16 years of age or older, you can still receive our services. We have a minor release form that a guardian needs to sign. Our policy also requires the guardian to stay at the salon while you are receiving your massage.

For regular massage, you can undress to the level of your comfort. Many clients dress down to their underwear, but this is completely up to you! Regardless of what you decide, private areas will always be covered by a sheet while the massage therapist is in the room.

For Thai massage, you will be wearing comfortable cloth offered by us during the whole session.

If you are leaving a cash tip, you have the option of leaving it with your massage therapist or with our receptionist. You can also leave a tip on the card you that are paying with by entering it on the card reader or telling our receptionist how much you would like to add.